Bluespan Outages

Beth W 3 years ago
Still not working this morning, and no further updates.

Beth W 3 years ago
Still not working for me 85713

Caleb Scherrer 3 years ago
Internet is working for me

Scott M. 3 years ago
Bluescam..I mean Bluespan may be done after this, the cost associated with this is huge. At a minimum they will loose 1/3 of their customers. Our only hope is a speedy StarLink deployment.

Beth W 3 years ago
85713 Hilarious. After posting some sarcastic comments on the Bluespan FB page, they clearly blocked me. Suddenly I can't comment, and can't even "like" the page. Not scoring any customer service points here, Bluespan. As soon as your phone lines are turned back on, expect a raging telephone call.

Beth W 3 years ago
85713 4 hours ago they said on their FB page that they figured something out & we'd get internet back in 1-2 hours. I rebooted 3 times now (leaving it off for 2-3 minutes like they said), and STILL NOTHING. I need internet for work. I have already missed a deadline today. If they make me miss tomorrow too, I will switch providers. It's the lack of updates and the turning off of their phones that has me

Sheree 3 years ago
85743 Tucson My internet has been down the majority of the day. Could cost us our jobs for those of us that work from home. Unacceptable

Caleb Scherrer 3 years ago
Internet has been out since 7:36 this morning for me. I called at 8:00 and talked to a technician and he told me it would be fixed in about an hour (0900)… i called at 1000 and just received a busy signal. The rest of the day all numbers have had a busy signal. They have been updating via Facebook and the last update was at 1500 MST and said “they figured out the problem and will be up and running in the next hour our two”. The biggest issue i have is the communication and honesty! I feel like all fay they new they had serious issues and we keep getting strung along.

Bob H 3 years ago
No internet since at least 8am this morning (Tuesday). Every number in company renders a busy signal. Nothing posted on website or Facebook. Unless this is a Russia cyber attack, this is not ethical nor acceptable behavior, if they are still in business will switch providers soon as possible.

Lori anderson 3 years ago
85653 out since 2:00

Scott 3 years ago
Out since 2pm in Tucson. Busy signal all numbers called. Did they go out of business?

Ashley 3 years ago
85747. Outage since this morning and still no internet. Tried calling multiple times and just busy signal

Vail 3 years ago
85641 it's been over 13 hours. That's a full days work. I expect a free month of service for this. Unplugging your phones so you don't have to deal with customers is cowardly

DM 3 years ago
85743- No internet all day. No communication with BluSpan. This is ridiculous.

Person 3 years ago
85747 pls fix the internet bro I’m trying to play 2k

J 3 years ago
All these comments… You would think it is the end of the world. jajajajajajajajajaja

John A Petroshus 3 years ago
Misslebase Marana Tucson area down all day 85658

brayden 3 years ago
85747-Vail All i’m trying to do is tom clancys rainbow six siege regarding the new season that came out at 8am this morning and it’s 3pm. This is UNACCEPTABLE! We as customers were promised fast and reliable internet and since I got them 5 years ago only one promise was held and that was them being reliable, now that’s gone too! The very least they could do tell us what’s wrong and when it will be fixed, but no. thanks a lot bluespan you ruined a night a ranked gameplay.

Aliseli 3 years ago
TUCSON 85745 Down 5pm last night 14Mar22 for a short period. 1st checked and down ~6am today 15Mar22. Still not up 2:45pm. Only busy signal when I call. Sent email request to report and get updated. Auto-generated email acknowledgement. I do time sensitive contract work from home on international videocalls and web-based applications 8-12 hours a day. I've lost over a thousand dollars in billable hours not to mention the company who contracts me will miss critical deadlines costing them 100s of thousands of dollars. It would be nice if they posted approximate time to restore on their website so that I'm not sitting around waiting and could have just enjoyed my day.

Vail 85641 3 years ago
To all, certainly todays Blue span has been unacceptable, while minor outages should be expected for those of us remote, long term is concerning. More concerning is Blue spans lack of transparency. Apparently, this was a self-induced wound. While Blue span pushed this off to a 3rd party per their Facebook page, I find this unacceptable. Blue spann is responsible for their service and while things can and will go wrong their lack of transparency and diligence to keep customers updated is unacceptable. So if you concur please send me your contact info to [email protected], (ensure you do a send to me only) I want to draft a letter to Blue Span, with our group concerns, I will vet letter with all who respond prior to sending to Blue Span. This behavior is not acceptable, as much as I like Blue Span they need to wake up. Thanks for your time.

kp 3 years ago
@85641 vail - thanks for the info on longevity. I've been working since 4:30am and just about ready to call it quits. Guess we will be reading books this evening.

Beth W 3 years ago
I noticed it first thing this morning & reported it here, and I was chill about it all morning. At this point its over 8 hours since it's gone down, with zero way to contact them (all phones ring to a busy signal), and not even a Twitter account where they could post what this issue is, and how long til it's fixed. Totally UNACCEPTABLE. I went with them because they were local & supposedly had great service. Now this?? Guess I have to go back to Cox

Elizabeth 3 years ago
I called all 4 offices from Arizona to Seattle and can’t get through at any office. I understand there can be outages but not to get a notification or even a recording is unacceptable.

Susan S. 3 years ago
85739 I agree with Megan. This is unacceptable! I teach from home and am supposed to have online office hours in ten minutes. I’m supposed to teach at 3 p.m.

Susan S. 3 years ago
85739 I agree with Megan. This is unacceptable! I teach from home and am supposed to have online office hours in ten minutes. I’m supposed to teach at 3 p.m.

85641 Vail 3 years ago
@Gail Sinacola, yes I’m concerned regarding Blue Span’s transparency. I noticed on their Facebook page which had a very much delayed response to this crisis. It limited who could respond. I attempted to do a separate post (expressing my concern) and it was wiped out minutes later. Frustrating is that they appear to be all over customer complaint information control versus information distribution of current technical challenges to their customers, concerning.

Gail Sinacola 3 years ago
85705. Still no internet. Cannot get through on phone. My existing repair ticket was deleted. For a communication provider Bluespan does not communicate very well

85641 Vail 3 years ago
below is recent posting to facebook Bluespan is experiencing a network outage. Our network engineers are engaged and should have a resolution soon. This was originally planned as an upgrade, however an unforeseen set of circumstances has created some issues, our engineers are hard at work and we will restore services as soon as possible. Thank you in advance for your Patience, check twitter and Facebook for updates as they become available Thank you, Bluespan Management

Gina S 3 years ago
84743 Check Bluespan on Facebook update on there. Planned update that didn't go well.

Becky 3 years ago
Avra valley been out for 30 mins or more. And all lines are busy. Updates would be nice.

Jessica 3 years ago
85739 Need my internet for school. I'm not understanding how we keep having outages... I thought this was supposed to not have outages as much as cable internet?!!

85641 vail 3 years ago
@KP I have been with Bluespan for 3 years and this is a first for significnant downtime, which is why I will be very interested to learn what happended. Traditionaly downtimes have been few and short (30 mins). having said that they are terrible about provideing situational awareness, something I hope to see improved. Great to hear you work 2nd sources.. a must in todays work demands

kp 3 years ago
85629 - I've only been with them for 10 days and also am using a hot spot to keep working. Have never been down for such a long period with any other provider...but know that you can't rely on any one source! How will they notify us when it is back up??

Vail 85641 3 years ago
I have been tracking outage since early Tuesday Tucson AM. This is a wide area outage, so suspect a major issue involved. At this point I’m assuming Bluespan is down for the day. While frustrating I’m grateful for the fact that normally I get great service in my very remote area up in the mountains. Also glad that I established a fall back plan (hot spot via cell phone) for this occasion, while not ideal allows me to limp along. Again concerned about the wide spread Bluespan Tucson outage and looking forward to an update by them to let us know what happened.

Mike 3 years ago
Internet down at 85641, Corona de Tucson.

Megan Burbank 3 years ago
Internet has been down for an hour! I work from home and this is unacceptable when paying this much a month. Tucson AZ

kp 3 years ago
i live feet from a tower and I have had nothing since early AM...working on a tax deadline that is TODAY! My neighbor just told me she has bluespan and she has TV and email...how is that possible!!!!

Gail Sinacola 3 years ago
Out since 5 am. Cannot get through to Bluespan on the phone. They should set up a page on their portal for updated

Joy 3 years ago
85743 no internet connection

Sam 3 years ago
No internet since 4AM extended west Picture Rocks 85743