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Comments on Cox
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About Cox
Cox Communications is a subsidiary of Cox Enterprises and is a major player in the cable TV, home automation, and telecommunications industry in the United States. It's not new; it has been around since 1964 when it was established as Cox Broadcasting Company. In its early years, back in 1993, Cox Communications led the way by being the first among cable providers to offer telecommunication services to businesses. And then again in 1997, they blazed the trail by being the first cable company to provide phone services to users.
Tony K 1 year ago
No internet for about the past 6 -7 hours in Residential division of "Western Estates" in Gilbert, Arizona 85233.
Jennifer R 1 year ago
85043 outage in Phoenix and Laveen area, Fox wasn’t helpful and basically just told me to wait it out
Kelli 2 years ago
92040 internet outage for 1 hr already ... estimated 3 more hours outage.
. 2 years ago
32607, Gainesville, FL Internet has been going and in and out for days not - often at long lengths of time for no reason.
Bill 2 years ago
92071 Santee Cox internet and phone is down AGAIN!
Sandy 2 years ago
Ft Walton Beach 32548 I have had constant outages since jan. Tech comes out says there is no problem, the latest tech switched out a connector. That worked about as long as it took him to get out of my driveway. Normally they swap out my modem that works for maybe 2 weeks. Im tired of no net. We have no other provider besides satelitte and on the beach with the winds i dont see how that would be much better. Any suggestions!
Sandy 2 years ago
Ft Walton Beach 32548 I have had constant outages since jan. Tech comes out says there is no problem, the latest tech switched out a connector. That worked about as long as it took him to get out of my driveway. Normally they swap out my modem that works for maybe 2 weeks. Im tired of no net. We have no other provider besides satelitte and on the beach with the winds i dont see how that would be much better. Any suggestions!
Fred 2 years ago
I got similar issues and support service did nothing about it, so I was recommended to contact #POULSEN1296 on Instagram he successfully fixed my COX services in less than an hour, I suggest you contact him
Fred 2 years ago
I got similar issues and support service did nothing about it, so I was recommended to contact #POULSEN1296 on Instagram he successfully fixed my COX services in less than an hour, I suggest you contact him
Barbara 2 years ago
Gainesville Fl 32605. Every day lose internet 6 or more times a day. I an filing a complaint with FCC cause Cox does not care. When you work from home you lose $ is Cox going to give me a discount? Technicians are useless.
Customer Rage 2 years ago
After multiple issues with the Internet over the weekend in 24014 they decided they would have unscheduled maintenance to improve services and then magically three hours after my estimated return of service time there is an outage that is going to take five hours to fix. What is the point, Cox??? Just get out of the way for better infrastructure and technology!
Dwayne D 2 years ago
Total blackout. Internet and TV are completely out. This happens way too often. Horrible service.
Lee 2 years ago
72703, Fayetteville, AR - Internet outage since 2:30 AM on 3/30. Nearly 48 hours of outage since the Springdale EF3 tornado. Up to this point, Cox has provided no timetable for repair.
TLj 2 years ago
91977 Spring Valley, CA Ildica Way and Ildica- Cox went out at 3amTuesday 3/29/22 and it's 10:30 Thursday 3/31/22. The Cable, Internet, Phone, and Home life Security is all out!!!! There is NO RESPOND at Cox on why, just a recording stating their Technicians are working on it.. For over 30 hours
Eileen 2 years ago
89081 North Las Vegas Phone down for 5 days, Cox cannot even give a timeframe of when it will be fixed. Not too much competition which is why they don't care about their customers. Incompetent company!
Elizabeth 2 years ago
Cox is down again... 5 night straight in Mesa, AZ
Melanie Melissa Jones 2 years ago
Cox internet down-89084. No response on text chat.. tinged out and UPDATE says no outage in my area
Candace DeLaura 2 years ago
My internet is down at 2365 Mundare Dr., Henderson NV 89002
Darlyne Schneider 2 years ago
Internet down since 3/18/22in 85035.No ETA on restored service.
Anne 2 years ago
22180 - Merrifield, VA, I talked to a live agent and they said that it was my own router that had issues. Minutes later I log into cox.com and there’s a network outage. This occurred 3 times over the last 24 hours and it’s still not resolved. Upload speed is less than 1MB before each network outage.
Dave 2 years ago
22079 - Lorton VA. Internet went down on Monday just as the snow started. Still down at this time and no ETA on when we will get it back, just that we are working on it. Our entire business park is basically shut down due to lousy service which has always been a trademark of COX, unfortunately we cannot get Verizon or any other service or we would switch in a second. This is killing our remote people who cannot VPN into the server to get any work done.
Marcia 2 years ago
Service out since this morning in Papillion. They just tell you there is a problem and they are working on it, nothing about adjustment on bill when you ask. Some people need internet to work from home.
Suzanne H 2 years ago
Outage in 92025 Escondido area since at least 4 am
Michelle Louise Wood 2 years ago
Mesa Arizona. I have been having unreliable service for two weeks. I have called and chatted to no avail. I called the other day and Cox representative tried to say it was our router. We've been through that dance before. We have purchased three different routers based on Cox assertions. The problem is not the router. The problem is Cox. I have decided to file an FCC complaint. I think this is the correct link: https://consumercomplaints.fcc.gov/hc/en-us
SFC 3 years ago
Cox gigablast only giving 75mbps currently. For the last few months on Wi-Fi it has been 0.87mbps, which is impossible to load anything because it goes down from there. Went with Ethernet thinking it would be almost 1000mbps but now 65-78 mbps. ISP shouldn't be allowed to throttle, which is what I think is happening. Don't pay for unlimited gigablast because you're only going to get the step above the basic package
Cheryl D 3 years ago
2nd outage this week 51501 Council Bluffs - I work from home & this doesn't work. What is going on?
KT 3 years ago
67215 - Wichita, KS. 8th or 9th day in a row with a declared outage before I even get through to tech support. They can't seem to fix the issue, which is ironic since there is both a Field Network Tech Supervisor (main line techs) and Field Service Rep (guys who come to your home) that live in my neighborhood.
Angela 3 years ago
We have had no service for 3 days in Phoenix 85029. Getting different reasons why it’s out or they say no issues and want to keep trouble shooting. One of the Cox repair trucks told us the city of Phoenix cut the cable lines trying to repair a water main break on the Corner of Sweetwater & 36th.
bbox 3 years ago
Location is Bethany, OK, 73008 Having Prob. w/Phone. Cutting in and out, rebooting the router..on 09/23/21..07:20 pm now and working at present..bbox.
Kelly 3 years ago
No internet for area code 85029. Internet has been down all day. I work from home so this is not acceptable. Is Cox sending credits to all customers paying for no internet service?
Vickie 3 years ago
I am here in Phoenix, AZ 85032 and this is our first time that we had issues with Cox. I had Cox for a very long time, and I need to say that we have been down for 4 days and my husband and I work at home. It is unacceptable. My husband contacted Cox and they said that the technicians are working on it and could not tell us what is going on, which is not good. I am surprised due to the pandemic that Cox should know that most people are still working at home and rely on a good internet connection. What are you guys doing about this?? We need a credit on our bill since we have not been using the internet for 4 days. I had to purchase a hotspot from Verizon just to make sure that I have a connection at all times. This is a backup for us. You are almost as worst as Century Link which we may switch just because.
Clune 3 years ago
70809. When I try to check for Cox info, just brings me back to billing page. Told yesterday I’d be back up at 11am. Today got told 4 hours til a fix. Nothing yet. Figure it’s a holiday weekend. I sure hope they take all these days without service off my bill. Anybody know of a fast internet service that isn’t Cox? Ready to move on.....
BCook 3 years ago
Really Cox, no internet since Aug 29th. 7 days and still no estimated return to service? Are you really this unorganized?
Warren 3 years ago
70726 Denham Springs Went out Aug 29 at 7:47p.m. Sept 3 6:18 p.m. still no cable or internet. Estmated time for repair???
Janis Pitcher 3 years ago
No internet 70802 Baton Rouge
Alexis 3 years ago
Internet is down
Jason 3 years ago
“Network issue causing intermittent service interruptions “ oceanside 92054
Shirley 3 years ago
85234 husband is unable to use cox email acct. since Friday. Server error when he tries to access his email
David 3 years ago
Omaha Nebraska 68110. Have had a downed line since the storm over last weekend and still no service provider out to fix it. Where should I send my bill for lost wages for having no internet service?
Bryan 3 years ago
Internet still down 72756. Ufff. Get it together Cox. Your billing works great, internet not so much.