Common problems are:
Affected cities:
Comments on Frontier
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About Frontier
Frontier Communications was originally established as the Citizens Utility Company in 1935. In early 1946, a young investor from New York, Richard Rosenthal, became president of Frontier. He helped extend the company’s reach across the country and become one of the premier telecommunications providers out there.
In 2009 and 2014, Frontier purchased substantial lines from Verizon and AT&T respectively, building up a wider userbase and better coverage across several states that the two companies operate in. Frontier also went on to purchase Verizon’s fiber-optic network, which came to be known as the Frontier FiOS.
Frontier Communications currently offers broadband internet services, telephone services – both local and long-distance, PC technical support, and digital TV services to residential users and small business users across the country.
Regional availability
Frontier Communications was initially a provider in rural localities and small areas alone, but in recent years it has expanded to include the larger metropolitan areas. Today, Frontier operates in 29 states in the U.S. and is the eighth biggest broadband service operator in the country. With a broadband subscriber base of over 37 million, Frontier has established itself as one of the more popular DSL providers in several areas, especially Connecticut, Florida, and California.
Frontier is also fourth on the list of fiber service providers, with a userbase of over 10 million. Its copper-based service, on the other hand, is available on a smaller scale, with availability to businesses in about 7 zip codes.
Errors / network problems
Frontier Communications has come under criticism from time to time about their fluctuating internet speeds and network outages. The company has claimed to be investing in improving the network infrastructure in the areas where services go down often and they have also assured affected users of discounted rates.
The Frontier Communications help center on their website consists of a range of common problems that users face along with steps to take to fix them. In the event that the issue persists, customer support is always available on their helpline at 1-800-239-4430, or get on to a live chat from their web page.
Troubleshoot yourself
For most internet and digital TV problems that you may face with Frontier’s services, the simplest solution is to restart the modem or set-top box. This refreshes the network and more often than not users have found that it fixed the issue.
For internet outages that are not due to a local area issue, try releasing and then renewing your IP address on the command prompt. Use the ipconfig/release or renew commands and then reboot the system. If your internet speeds are slow, some common solutions could be to clear your cache to improve load times, bringing your router closer to the device you’re using, or updating your anti-virus software to flush out any deterrents.
If your phone services are down, check if the issue is with your connection alone or an area-wide disruption. You can do this by logging on to the website and entering your area code or phone number. For individual issues, use the Automated Troubleshooting Tool on the website or visit the interactive Support Wizard for assistance.
Rv 2 months ago
Internet down in lake Elsinore,ca 92530
LT 2 months ago
62935 Galatia IL service has been out 6 days. Site shows NO OUTAGES yet an entire rural area is without internet….again! Their chat is a AI nightmare! Calling is the same. I finally got a ticket # and appt date. Guess what no call, no show, no update no nothing! Not just me, but I know of 14 families personally that have appts and ticket numbers in our area and they are getting the same treatment…..nothing! Someone started a group on FB for our area to communicate with these ongoing “not outages” and we share info. They waste peoples time (ALOT OF TIME) trying to get you to troubleshoot from home when it’s not in all these homes, it’s their issues! Ve resorted to ping them on X to get some updates. That’s ridiculous that I’m using another app to get updates because they don’t update theirs. Seriously 6 day (so far) outage and they said “sometimes there’s a delay in an outage showing on the app”. I call total BS on this so called company.
Erica Lawrence 3 months ago
WiFi been down since 8:35pm last n it shows it be back up at 9:35am Jan 17th so let’s see if tht true but frontier really sucks…
Rodney 3 months ago
Internet goes up for five minutes then down. took me three hours last nite to pay a Damn bill. message is that I was Disconnected from Frontier**** due to Low network Guality what the hell do i pay so much for!!!!. 92307 Apple Valley Ca.
RH 4 months ago
Service is down and no internet for 2 days so far. Zip code 90503
Dan 4 months ago
No DSL 92256 Moringo Valley CA. Service is horrible. Keeps getting worse every month. Problem is on their end.
S. D. Spiller 4 months ago
92530 Lake Elsinore. Internet has been out for OVER a week now. They keep sending text messages saying it’s all fixed up and running. It’s not. I’ve gone thru troubleshooting with them about 4 or 5 times now and still nothing. They immediately send another text saying there is an area outage and they’ll have it fixed in 24 to 48 hours. Then they were going to send a tech to my home but that was auto cancelled when the “System” figured out is was an area outage and not my home. I’ve stopped calling them. Besides your talking to some knucklehead overseas. I told them I wanted to talk to someone here in the US but they say they have no way to do that. I think we ALL should say “Bye Bye Frontier” and go to someone more reliable.
B 4 months ago
Burnet, TX. Internet has been completely down for 3 days. A technician was supposed to come, and they never arrived. Now, they're saying it's a problem with the central office and will be resolved in 48 hours.
Gerry Carlton 4 months ago
Menifee, 92587 . No phone, no Internet since this morning. Anybody know what going on?
Sal 4 months ago
92587 Menifee Currently been offline since 11 am, outage on internet.
David 4 months ago
Lake Elsinore 92532 Internet out since yesterday ~5 pm. App says will be restored an hour ago. No internet, no texts, no updates.
Elsa 5 months ago
Frontier has been down in Lake Elsinore for 2 days now. They are not giving any updates of any kind. Any body here knows what's going on?
Jeff 5 months ago
Internet went down in the 92256 area (Southern California). Came back on around 8:30 PM. Speeds suck. Now our DSL speed is 1/3 of the provisioned speed We are suppose to get. Not happy with Frontier Communications and their lack of service THAT WE PAY FOR. Rediculous. Will be cancelling soon.
Laurel S- Frontier Communications 5 months ago
Frontier services in the grandview and northwestern areas of Raleigh County have been impacted and will remain spotty until the wildfires in the area are contained. Expect normal interruptions in service as we have our technicians in the area trying to stabilize the lines. 11/8/2023 Legal Notice Privacy Policy 2023 Frontier Communications Parent, Inc. All Rights Reserved.
JT 8 months ago
06082 Enfield CT Frontier fiber internet has been down since 11am
Cobalt 8 months ago
Mines been up and down and up and down and up and down constantly over the past couple of weeks. If i wanted this much ups and downs, I'd ride a roller coaster
Vanosdol d 8 months ago
WV 24944 down for 4 days now. Today we lost Frontier land line too. Service is as bad as internet.
Susan 9 months ago
INTERNET STILL OUT AND WE ARE ON 3rd DAY WHEN THEY PROMISED IT WOULD BE REPAIRED YESTERDAY 36445 Frisco city, Alabama
Walter 9 months ago
phone down for 12 hours !!!!! 12843
Nash A. 9 months ago
92586 Menifee CA- On June 5,2023, 3:00 p.m. my wife got home and found we have no internet. I tried restarting the router several times, nothing. So I looked up the area for any outage and found out there was/is one in our area. I figured it would be restored by tomorrow. July 6, 2023, I checked in the morning and still nothing. I hope it is not the router. A few years back, it was my router that gave the problem. My main box to the house shows a green light (normal). I found out, there has been several outages around my area.