Common problems are:
Affected cities:
Comments on Home Telecom
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About Home Telecom
Home Telecom is a United States-based company that specializes in providing telecommunication services in Moncks Corner, South Carolina, it employs around 200 people and has served over 20,000 lines of access. With this coverage, they are capable of servicing an area of 1,100 miles of southern Carolina's Low Country. Home Telecom provides internet access to an estimated 41,000 people, this makes it the 84th largest provider of cable broadband in the U.S. by territory. Its DSL subscriber base is approximately 36,000.
Barbara 1 year ago
Because of the inconvenience to so many people with their service, I think Home Telecom should give a discount on next billing cycle. 29461 Moncks Corner
cs 1 year ago
No internet for two days. This is happening across the US with various ISPs. Right now, not able to work remotely. 29445 Goose Creek
Justin 1 year ago
Everyone please watch Mason's video on how to workaround this issue to restore your internet: https://youtu.be/g2LsspTTDDU
Russell Nichols 1 year ago
I have not been able to connect for 2 nights. Can't watch Apple TV or Showtime. Now the internet is only working for some sites. I can't reach them by phone. All I get is a busy signal.
meh 1 year ago
Cross, SC 29436 Internet is terrible and cant contact Home telephone. I am only getting a busy signal since last night.
Steve 1 year ago
Daniel Island still has no internet 29492.
MC 1 year ago
29486 Summerville The lack of communication and regard for customer service is astonishing
Kevin 1 year ago
29485-Summerville 7:15 am Friday - STILL no internet. STILL no updates from Home Telecom. Absolutely one of the worst customer service departments. I am definitely going to break my contract and go with AT&T.
C 1 year ago
Mines still working on 8.8.8.8 for dns. Can’t adjust anything for my ps5 though.
gino 1 year ago
anyone else’s router stop working fully? have been working fine with the dns settings change now its completely no booting at all. welp
David K 1 year ago
please everyone; file a BBB complaint to demand a refund for the number of days with unreasonable interrupted service i.e. failure to provide paid services
David K 1 year ago
shameful internet company; i hope verizon fios comes down 29401 Charleston
C 1 year ago
This sucks. gar-BAGE
Elizabeth 1 year ago
Internet still out. I tried Mason's YouTube suggestion, however when I put in Admin username off of my box it says wrong username. So any suggestions? Thank you for your time & consideration in this matter. Hope everyone has a great God blessed weekend.
CD 1 year ago
Mason you just saved my sanity posting the video. I had a grad class assignment to submit and I was freaking out. Thank you!! Video was great totally worked!
Chris 1 year ago
Moncks corner South Carolina 29461 I have never been more pissed off as I am right now I have had nothing but issues with home Telecom and I've been telling my husband look here if you don't call to find another internet service for our home I will !!!! And then on top of it all they got their phone lines off and such a busy mode because they don't want to hear it... Absolutely pathetic
xgman 1 year ago
TV also out johns island. Internet 1111/8888 on iPhone doesn't help TV. Any ideas there?
Mason 1 year ago
Here is a quick video on how to change your DNS settings specifically for Home Telecom. I used these exact steps and have working internet. Feel free to leave a comment if you need help. https://youtu.be/g2LsspTTDDU
Justin 1 year ago
I'd wager their DNS server is getting DDoS attacked.
Simon 1 year ago
How long must we suffer Mr Home Telecom.
Guy who thinks this company sucks 1 year ago
This is ridiculous, fix yourselves. I hope another internet company comes here.
Dee 1 year ago
Since I’m not super techy Thank You to those who provided a temporary fix of changing the DNS. Appreciate it!
Do this 1 year ago
Iphone/ipad. Go to settings, wifi, tap the circled “i” to the right of your wifi name, configure DNS, set to manual, click the red - and delete the existing dns server, tap the green circled + and type in 1.1.1.1, tap the green circled + sign again and type in 8.8.8.8, tap save in the top right and it should be working again.
Harleyville customer 1 year ago
29448 Second day with no internet. Weird though. My Roku works but nothing else connected does.
Thomas 1 year ago
Summerville 29486. It’s a DNS issue. I tried a few things and got it working. You can do it too, just have to look up on your phone the steps for your device type (iPad, PC, Mac, whatever). Use IPV4, set primary DNS to 1.1.1.1, and alternate DNS to 8.8.8.8. Restart the device. Here’s how to do it for a PC https://developers.google.com/speed/public-dns/docs/using
Steve ohh 1 year ago
Moncks Corner South Carolina...ABSOLUTELY ATROCIOUS SERVICE !! Home Telecoms IT engineers are Garbage. NOT only do they NOT service their equipment they FAIL to answer phones, maintain their infrastructure on a regular basis. Home Telecom sends out GARBAGE Modems/routers, they Do not maintain Customer Dmarks, connections, Fiber or Canling. They overcharge for their antique service, plus their technicians NEVER show up on time. Take this from a Local IT business owner. They are the worse. They need to sell this company to another Professional Corporation.
Justin 1 year ago
Is there anything you need to do besides set your dns to Google or Cloudfair? I have attempted so, done a ipconfig /renew, and rebooted the gateway to no avail. Do I need to hard reset it?
Steve 1 year ago
Why would you move your company to Charleston if the infrastructure con not provide basic internet services.
Unusual for Hone Telecom 1 year ago
Outage in Cane Bay, Summerville SC - second night in a row after hours with no support.
Ilhan 1 year ago
2nd night in a row. I'm lucky that my term just ended Tuesday but this is ridiculous. You ask ridiculous payments on top of this hot mess
Paul Jones 1 year ago
Set your dns to 1.1.1.1 Cloudflare DNS it’s the fastest otherwise you Dan also use 8.8.8.8 the google free dns
Aggravated 1 year ago
Clements ferry rd. Charleston 29492. This is the first real issue I’ve had with Home Telecom. Had AT&T before and it was ssslllooowww. Home is lightning fast in comparison. I’ll wait it out. But will never go back to AT&T
Christine Hancock 1 year ago
Second night in a row!! This is a bunch of crap. No internet and the bill is going up. Moncks Corner.
Danielle 1 year ago
How do you change the DNS?? Summerville, SC 29483
Danielle 1 year ago
This really sucks! For the high price we pay for the service we receive is ridiculous. Second night in a row??? Come on, HomeTelecom! Summerville, SC 29483
Larry 1 year ago
Just set my DNS setting to 8.8.8.8 and solved my issue as well.
Justin 1 year ago
Changed my DNS to 8.8.8.8 and 8.8.4.4 and did an ip renew. Still no dice. Not a huge wiz with networking so I'm not sure which other router settings I need to change.
Richard 1 year ago
About 5 hours, give or take
Cd 1 year ago
Anyone know how long this lasted last night? Summerville
Tj 1 year ago
DNS I meant