LTD Broadband Outages

AYungk 1 year ago
55352 jordan, MN horrible consistency on connection i always lose connection daily and if i don't disconnect it's a massive speed drop. I'm a heavy internet user and this is a major problem.

Kris 1 year ago
4 days of the same template response: we know there is an issue, we are working on it, no ETR. If issues persistent for more than 2 hours contact us again.

Neil Mahr 1 year ago
52155 Terrible customer service I was 1st in line on phone for 38 minutes and got no answer why down switching service as soon as contact is up

Josephine 1 year ago
LTD slows or fails at least twice a month. Customer service is ineffective. No one knows anything about why there are constant problems. I can’t wait to cancel with them. 56058. St Peter, MN

Donald Sterup 1 year ago
osceola nebraska 68651

Keithdoetkott 2 years ago
I have nothing but issues Prince from costumer has been a joke when I get time I’m going to report them to better business and lawyer

Pat Iverson 2 years ago
55060 Owatonna Mn It is 11:26 pm still no internet. I know they are working on problem,but would appreciate updates on progress on repair and general idea of when service might be restored.

Deb P 2 years ago
Rochester 55901. Our Internet went down about 9:30 on 10/17. Still out today, so unable to get any work done. Calling the Tower Support # (we host a tower on our silo but that's not where our signal comes from- which tech support found surprising another time) only to be instantly greeted by Muzak and "thank you for your patience" every 15 minutes. Regular Support # is off the hook. It is completely shameful that we live 6 miles from Rochester city limits and have such crap internet service!

Tanya 2 years ago
56073 - no service since 9pm last night, 10/17. No communication on the problem. Support line just says "wide spread outages" and call back in an hour if you continue to have issues. It's been 23 hours...

Andrew K 2 years ago
56048 Janesville—we have been without internet now since early am. No good reason for internet to be out this long. Tired of this. Anyone know of better internet provider?

John 2 years ago
Monday Oct 17th, 2022 lost service at 930pm for about 15 minutes and when it came back on, the service was extremely slowed. This morning woke up to the same issue and has been continuously on and off all day. Working from home, wife has schooling and testing, kids out for school so that's not drawing any bandwidth, we can only have 1 thing hooked to the internet at a time. Currently using the Hotspot of my phone to do computer work and have used all the data from the provider for the phone service. Will rhere be compensation for the phone bill? We use heavy data in this house hold due to types of drafting and design/and her school masters programs. When will service be back to full and when can we expect compensation? Truman, mn, 56088

Nicole 2 years ago
Another day of nearly constant outage. Another disrupted work day that includes important Zoom mtgs. St. Peter, MN

B Lawson 2 years ago
Janesville MN. Down again since at least 10/18/22 early AM. I may have to buy a new hotspot and dump this.

Holly 2 years ago
We have been down since 9pm Monday night and still no estimated time of repairs. We used to have a ton of issues until I turned in an FTC report on them. Then they finally upgraded the tower I was on to handle the traffic it was getting. Lately it has been getting worse again. Henderson 56044

Brian J McIntyre 2 years ago
I have absolutely had it with LTD Broadband. They cannot seem to provide the services they advertise. Internet is constantly interrupted or completely down. It wasn't this way at first, but it has gone downhill very quickly in the past few months. I have had it with them, personally. If you cannot provide a smooth internet without the constant interruptions, then you lose me as a customer. I was a great customer too, so it is really their loss. May be if someone from LTD had given me a heads up that there would be some interruptions, perhaps we could have worked something out. But, with absolutely no communication and no way to contact them, since our phone is provided by LTD too, I obviously cannot call them to find out what their problem is. I cannot call anyone! I am just done with these people. 56334 Glenwood, Minnesota.

Lee 2 years ago
No internet since 9:30pm Monday night. This service SUCKS! To bad it's the only provider besides satellite.... 56187 Worthington MN

Michele 2 years ago
This is a long running issue with LTD since March. I was able to work just one week until the broadband went down again! I use this strictly for work and nothing else!

Denise 2 years ago
Day 3 of no internet speed!!!!!!!! No need to make a call to customer service because they are NEVER told anything of the situation, estimated time frame to resolve, which I know can vary. This company under promises AND under delivers when there are system issues.

Denise 2 years ago
55031 Hampton. Have no speed for 2 days now! Says there is an issue, but can't give me an update.

Gabby 2 years ago
Outage since yesterday in Racine MN 55967, I work from home and all they told me this morning was that I should call back in an hour to see if it had been resolved and that they were experiencing a wide source outage. I'm cancelling service before the month is up.

Michele Daniels 2 years ago
LTD tower has not been functioning well since the storm in March. I have contacted technical support numerous times and keep getting the same answer, "we are escalating your ticket." The tower remains down and no one has attempted to fix the issue.

Michele Daniels 2 years ago
Internet is completely down. 68629 Clarkson Nebraska

Sierra 2 years ago
Internet is fully down at 56091 Waldorf MN

Maggie G 2 years ago
57201 Watertown SD Can't watch anything Poor 1 Mbps Is there a problem Tried everything.

Charlie 2 years ago
I literally have no clue why I am paying for this absolute garbage It never works Im tired of it time to switch

Jordan S. 2 years ago
This company is becoming a nightmare. Internet works fine, when it works at all. Just like clock work, I lose Internet many evenings and nights. You know, about the time most normal people want to turn the TV on... call their "tech support line" and I sit on hold for freaking ever. Almost always after 30-45 min of waiting and listening to the garbage "on hold" music I give up. Once every blue moon I get someone to answer the damn phone. Really sick of this company. Do yourself a favor and go with anyone else. 56003 - North Mankato

m 2 years ago
six months of calling them for internet cutting out slow speeds and high ping. Hearing there shitty music while waiting for a person to pickup. Everytime i talk to them they say they will get someone to work on that.6 months and 60 phones calls later still nothing. would drop them if it wasnt the literal only rural provider. not worth the headache.

Carrie southern MN 2 years ago
I've had this service for several years but the last two years had progressively gotten worse and worse. Now it takes forever to get a customer service response if at all and things only improve for a day or two before they are back to not working. For the last severance months the speeds have been slow and sluggish and the signals drops randomly several times an hour, especially in the evenings like clock work. Glad the end of my annual period is close to it's end. I won't be renewing.

Julie Kretzschmar 2 years ago
Trying to work from home with LTD is a nightmare. Out more than working. Out again this morning.

Brad Minneota 2 years ago
This is one of the biggest scams I've ever had the misfortune to subscribe to. ZERO CUSTOMER SERVICE and the ACTUAL amount of internet service is less than 20% of the time. $1200.00 a year screw job....save yourself the headache and frustration and go with a reputable service provider... Minneota pissed off "customer"

DAN 2 years ago
customer service is a joke. They pretend not to hear you on the other end when you call after waiting 45 minutes on hold for representative. They call back and hang up instantly. this happens at least once a week after signing up. The service they provide is also terrible. You get what you pay for and then they dial it back to about half of what your paying for, you call them and then they somehow are able to turn speed back up without having to restart the modem. Find any other company you can. Run from these guys. Do not get suckered like i did

Alejandro Reyes 3 years ago
56181 Welcome This wifi company is a joke. I should of read reviews before installing. My straight talk hotspot works better than this 120$ junk they got hanging outside. I could have a better wifi connection with a stick an a rock then this useless internet services. Rate 1/10 on ltd broadband. Switching to frontier for GOOD.

Scott B 3 years ago
50616 has had terrible service the last few days. Today when there is anything it is between 1.5 to 3 Mbps. I can’t do anything

Scott E 3 years ago
LTD still seems impaired since Aug 27th. Only getting about 1Mb/sec of service in SE MN area. Support claims the problem is "upstream" but can not provide any time frame for resolution. wondering if other LTD customers have seen improvements since Aug 27th.

Kimberly 3 years ago
This service used to be very good. I am having trouble believing that this is still due to a storm from over a month ago. The tech service is worthless- they have no idea why my service is down and said it could be minutes or weeks before it is fixed. This is really unfortunate that they are not being honest with their customers. I am leaving as soon as I find a new company. 55923

Craig R Tesmer 3 years ago
5 Days with no internet at all. Tech support has no clue when service will be restored. This is becoming a very sad joke.

Craig R Tesmer 3 years ago
5 Days with no internet at all. Tech support has no clue when service will be restored. This is becoming a very sad joke.

Jeffrey L Sestina 3 years ago
Ltd broadbands excuses are a joke...been out over a month ..i dont believe this is a technical issue i think its a negotiation of towers ..any issue would have bee fixed by now....customers that stay should be rewarded ...top of service and 3 months credited ..im afraid im waiting for them to say ..well you out of luck company folds..or something ..no eta no nothing ..just ehh .when u finally get a human on phone

Roman 3 years ago
Still no internet it’s been down over a month. What’s the holdup? 56312 Belgrade

Scott E 3 years ago
LTD still impaired since Aug 27th and no communication