Common problems are:
Affected cities:
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About Point Broadband
Point broadband is a leading advocate of fiber-based communications. We deliver high quality, affordable internet access to small rural communities in America. Join us to receive help from one of the top internet providers in your area regarding broadband services.
Live outage map
Outage history
Reported outages on 20.11.2024:
There were a total of 1 outages at Point Broadband. The most frequently affected cities were: Bristol
Reported outages on 19.11.2024:
There were a total of 6 outages at Point Broadband. The most frequently affected cities were: Brooklyn, Grand Rapids, Lansing, Utica, Fort Mill
Reported outages on 18.11.2024:
There were a total of 1 outages at Point Broadband. The most frequently affected cities were: Greenville
Reported outages on 15.11.2024:
There were a total of 6 outages at Point Broadband. The most frequently affected cities were: Baltimore, Arp, Arlington
Reported outages on 14.11.2024:
There were a total of 1 outages at Point Broadband. The most frequently affected cities were: Dallas
Wilson Fields 3 months ago
You have line breakage on Corps Lower Twin Road in Haysi Va 24256. I rolled it up and got it out of the road way
Nonya 3 months ago
Haysi VA out 24256
Cwise 4 months ago
Hiltons Still showing all these outages but according to point broadband there is no outages waiting for tech support to show up only house in area wo wifi went out for no reason everyone else wifi has been on the whole time this sucks
Cwise 4 months ago
Hiltons va wifi still out supposedly someone is coming out tomorrow that there's something wrong at my house but wifi was fine then nothing but when u call point broadband they say they have outage in southwest Virginia but they didn't say that earlier so who the hell knows
C.wise 4 months ago
Hiltons va Internet was working perfectly now its out for no reason supposed network outage
Internet Enthusiast 4 months ago
21740 Hagerstown
Internet Enthusiast 4 months ago
21740 Hagerstown
Sarah 4 months ago
Outage for over an hour with no end in sight 45066 Springboro
Mark 4 months ago
Another outage springboro Ohio
Mark 4 months ago
Another outage springboro Ohio
James 4 months ago
Waited a week no Internet to get it fixed yesterday then out again today over an hour now. Lawrenceburg 38464
Austin Burke 4 months ago
Hagerstown 21740
Austin Burke 4 months ago
Outage for 4 days now. Hagerstown 21740
Austin 4 months ago
Outage. Called the tech support line and they confirmed it. Hagerstown 21740
Traci Kingsbury 5 months ago
21742 Internet down
C.wise 5 months ago
Out again point broadband is freaking junk this happen recently they say they r updating system but bvu never should've sold to this company internet has been shit ever since an with no other local internet providers we r stuck. 24258
Jessica 5 months ago
Outage 24228, clintwood Va
Cwise 5 months ago
Internet down not sure when it started hiltons,va
Not telling 5 months ago
Joke of a company can't fix anything. It rained for about an hour and a half then stopped. Shortly after, no Internet and it's been that way for the last 16 hours. No one to contact, they don't have an ETA either. My guess is they won't fix it until tmw as today is Memorial Day. Awful customer service. 49331 Lowell
Michelle 5 months ago
Outage again, we have had persistent issues with lag time, outages & no internet since Vergennes sold to Point. It rained a little & we have been out for hours, I don’t understand this!
Rodney 6 months ago
45066 Down. Anyone else?
Riptide 6 months ago
Okay what the heck point why are you giving me terrible internet now im trying to play vrchat and yall are ruining it for me 21740 hagerstown
Brenda stevenson 6 months ago
Stanton mi 48888
Brenda stevenson 6 months ago
No Internet this morning. Did all the usual checks still not working.
Cwise 7 months ago
Hiltons anyone else plume smart pods stop connecting point broadband says they aren't aware of a outage
Dalton 7 months ago
I switched from shentel to point and probably wasn’t a good decision. I have had more problems with point in just a couple months than I did with shentel in years lol
riptide 7 months ago
Hagerstown 21740 I installed call of duty modern warfare and i steam alot too so i log on the game just to see high ping to mess me up and make the game unplayable fix the damn wifi point or im done
Anthony 7 months ago
Still no internet in Saltville VA. been down since 11pm last night
David 7 months ago
Internet has been out since 11 am in green valley 24266
Anthony 7 months ago
i’m really regretting switching from Xfinity! I will definitely be switching back. I have never seen so many outages. With Xfinity at least if there’s an outage, they fix it that day!
Anthony 7 months ago
this is ridiculous. If it’s not slow it and ping spikes it’s outages! It wouldn’t be so bad if they got right on it and fixed it, but it always takes days to get our Internet back. This is ridiculous. Everything in my house runs off my Internet, including my phone. Please hurry and fix. Saltville VA 24370
Travis Hall 7 months ago
Jonesville, VA 24263 Internet is down since yesterday. Nobody around me has Internet
Sharon Shaffer 7 months ago
My internet wire is broken And My service is out 15428greenwayrdmeadowviewva24361
User 7 months ago
Possible outage in sw virgina. Clintwood 24228 area.
Burke’s Garden Telephone 7 months ago
It has been out here in Burkes Garden since 12:15 they are saying it’s an issue in the Lebanon Va area
Richard 7 months ago
Point Broadband Internet is out here on Baptist Valley in North Tazewell, VA
Jared m 7 months ago
Point Internet is out in tazewell va
Jonathan 7 months ago
My point broadband fiber is out in Raven Virginia 24639
Jason 8 months ago
I have been without WiFi since 8 or 9 so around 4 to 5 hours saltville,VA 24370
Jason 8 months ago
I have been without WiFi since 8 or 9 so around 4 to 5 hours saltville,VA 24370