Point Broadband Outages

Sam Saunders 2 years ago
21740. Just got home from a long night at work hoping to relax. Thanks to this outage I have no video games, and no access to streaming to watch which is pretty much all my entertainment. Thanks a lot, because according to others apparently this has been going on for hours. Definitely going to be looking into other options. Might just move to a whole new city. I hate this city anyways.

Nelson 2 years ago
21742 Hagerstown Out again Burning data minutes on My phone just to report it. At this rate I need a credit.

Debbie 2 years ago
21740 : out again this is beginning to be a weekly thing

Diem 2 years ago
Why does this keep happening Point Broadband? What's going on? Seems to be much more frequent with outages and they take longer. However our bill stays the same? At this rate we are just paying y'all to have outages? Some of us work from home and this is not okay. 21742

N 2 years ago
Out again.. 21742

E 2 years ago
Tried resetting/power cycling router and internet box 3 times, so yeah its on your end. Not good for those that are fortunate to work from home. 21740

Sue 2 years ago
Come on you guys !!! Every week this is happening!! How can people that work from home make a living!!!

Michelle 2 years ago
21740 this is ridiculous! Out since midnight! How are people supposed to work from home? Biggest mistake I have ever made was switching to this compant!

Terry 2 years ago
Mine is out in the Westend 21740

Rob 2 years ago
Internet outage again... Some people work from home come on Point Broadband I need this company to get it together 21742

Kate 2 years ago
21740, the internet has been out from what i can tell 1 am and now its almost 5 am. This is outrageous and needs to be fixed.

Joe 2 years ago
21742, Hagerstown, Md No internet at 4am, Thursday, 10 Nov 2022

Pete 2 years ago
Mine is still out 21740 Fred st. Hagerstown

Deanna Hoover 2 years ago
21740 out AGAIN. Last two times I’ve tried calling they’ve said there have been no outages on their side so it must be my router. I’m a telecom engineer… I can troubleshoot my own network and every single time it’s been an outage on their side. Sick of this. Never had these problems before Point bought out Hagerstown Fiber.

Pete 2 years ago
This is Bs

Dana 2 years ago
21742 out yet again!!!! We should be entitled to a credit on all of our bills for not receiving the service that is being paid for!!!! This has been going on now for over a month with the glitching and blipping in and out constantly daily for the whole last month!!! I didn't pay for crappy service nor did any of your other customers!!!! Do better and fix your issues point broadband!!!

sheen 2 years ago
Bruh why how is this acceptable ima have to pay for you and Antietam just to have consistent internet 21742

Eddie 2 years ago
Here we go again 21740

Adri 2 years ago
Down again lmfao. 21740

Brandon 2 years ago
Our internet has been completely down or barely function for around 8 months. The customer service and technicians that came to the house cited "unknown" weather interference as the cause. They said they'd try swapping out our antennae with a newer model or changing us over to a microwave one. But our antennae is on a tower and the hydraulic lift arm they use (which is the only size they have for some stupid reason) is this really long tow behind trailer. At first they were going to try the lift but after one failed attempt at maneuvering it into place the technician driving the truck changed his mind about even trying to attempt backing the trailer in. Instead of driving forward and trying to turn around in the yard like he did the first time. I asked if he was even going to try and he said even if the trailer was in place he wasn't going to go on the lift because of some branches from a small maple tree branches small enough they'd easily bend out of the way of the lift arm. Also he said he didn't think the lift would level out even though it has 4 big auto leveling legs on it. The best part is that since they "couldn't" use the lift the only way was to use climbers. But to do that they need 2 climbers and currently only have 1 climber employed. It was either some company policy or a state regulation I forget which but I honestly couldn't care at this point I'm so sick and tired and pissed off with our internet not working. So we've been stuck with a bill for $55 a month which they had the audacity to raise from $50 a month earlier this year when all this started. Also the technician said they we working on lowering the cost of this internet since so many people are having problems in my area. Yet they raised our bill then didn't send the bill the same month they came out then shut our internet off. Which took a few weeks to notice that's how bad the service is right now. If there was an alternative in our area we would have switched months ago. Cedar Springs Michigan 49319

Ryan 2 years ago
21742 blimping like crazy the last week. Point Broadband is horrible!

NRD 2 years ago
Last 11 days...constant outages and upload speeds are 0.27. No help from company.

Ry 2 years ago
21740 it’s been literally almost 2 weeks and I’m still getting constant outages fucking ridiculous

Chris 2 years ago
36576 Silverhill, AL Internet outage with no estimate on how long it will be before it is working again. Their service is a very high price to still have outages.

Fuck you point broadband 2 years ago
Hagerstown 21742 out again big fucking surprise there. Blipping off an on the past few days after the last time it went out and it's out now again Jesus Christ I hate Hagerstown and I hate the internet providers here. Fucking dogshit

Yuca 2 years ago
21742 Hagerstown, out again? Seriously? This is getting old fast. I am the biggest supporter of competition to the Antietam monopoly but this is getting ridiculous.

Dana 2 years ago
This service blipping in and out is getting redicules!!!... I've been a customer for the last 3 years and the past 4 days have been the worst service in all of those 3 years!!!!!.... Fix it!!! We pay for it!!! So fix it!!!

Lori 2 years ago
Had point broadband for 12 hours until it went down and no one knows why and all my surrounding neighbors still have their internet marathon 13803

Elmer L Willix 2 years ago
21740 This is getting old fast, past couple days I lose connection then reconnect for a few minutes then lose connection again, can't get any work done, no word on what's going on, and everything from my TV to my surveillance needs internet to work, when it's time to be billed they want to be paid so I want to have the service I pay for or atleast know what the issue is.

Ashlie Monn 2 years ago
Service outage again. It’s in and out, this is very disappointing! Get it together!

Disappointed 2 years ago
21740 out again after being out the last 2 nights I will be asking for credit

Rob 2 years ago
Will I bill somehow be altered due to the inconvenience?

Rob 2 years ago
What's the update on the internet outage? It is going on 2 days now. 21742 Hagerstown Maryland

Michelle 2 years ago
21740 Hagerstown and we're out again!

Bobby 2 years ago
Hagerstown Comes back on just to go out again. This is so exhausting

Bobby 2 years ago
Hagerstown Comes back on just to go out again. This is so exhausting

Garrett 2 years ago
21740 here we go again with the bullshit!! Are y’all trying to be the most dogshit internet provider?? It’s been going in and out all day and now out again during the time of the night I want to wind down. You guys suck so bad we are switching to whatever else tomorrow. The inconsistency is ridiculous

Disappointed 2 years ago
Outage again in Washington County MD 21740 smh

Michelle 2 years ago
21740 Hagerstown Are you freaking kidding me? Again! 24 hours exactly! Antietam Broadband called me today to ask what they could do to get my business back! Unbelievable! They will be called tomorrow. Biggest mistake I have ever made!

Adri 2 years ago
On and off all day, now offline again. Y'all need to get your shit together. And maybe offer more than a $10 credit for your shitty service.