Point Broadband Outages

Alex 1 year ago
Still out in 21742…

Laura 1 year ago
Again....still not working Hagerstown MD 21742

Austin 1 year ago
Day three of the internet still not working in Hagerstown 21740.

Patrick C Dowler 1 year ago
21740 internet once again not fully working an just like usual no time frame of when it will be back to working correctly. Its always something have complained about the router i have had for years now cant get it fixed. I had to go an buy my own separate router just so the wifi would work. Every time i call I'm always told well the legacy equipment is part of the problem then try to up sell me to new stuff but wont even come an fix the problem with the legacy equipment that is out side my house. Back when this was still owned by Hagerstown fiber it was a million times better now this is a joke anymore

Laura 1 year ago
Still not working hagerstown md 21742

Tim M. 1 year ago
It's gotten worse now even my roku doesn't work.... Hagerstown Md 21742

Laura 1 year ago
Internet connects but I can stream anything only you tube works hagerstown md 21742

Tim M. 1 year ago
Still not working for gameconsoles.....is still working for roku.....am tired of people in my house thinking it may be the router, when if it was the router the roku tv also wouldn't be able to connect...... Hagerstown maryland 21742

Kingsbury 1 year ago
Wifi still patchy. Over 10 hours later. Cannot use any streaming service that I pay for. Will only let me access you tube. Hagerstown, MD 21742

NickM 1 year ago
Internet is only partially working in Hagerstown. 21742

Tim M. 1 year ago
Internet is spotty and wint let me play on my ps5 or my brother play his xbox not even to watch various streaming services on them but if we used our roku tvs it'd buffer for like 15 to 25 seconds and play the show....unfortunately its because the use a 3rd parry provider for internet after a certain time.....which is highly annoying since they can use its them not us as an excuse ....which they have used awhile back when the internet was down for like a week earlier this year. Hagerstown,Maryland 21742

Austin 1 year ago
The internet sorta works. I can watch YouTube, but the second it comes to using my Xbox... Nothing. But right now, I'm using the wifi to send this, it's just... picky on what works and what doesn't. Hagerstown, MD 21740

Kingsbury 1 year ago
No service 21742

Jarrod 1 year ago
Out in Saltville up on Tumbling Creek

Wendy R. 1 year ago
Out in Marion Va. 24354

James hite 1 year ago
Why do I keep losing my internet. Looks like I will be going to spectrum.has to be better

Jay B 1 year ago
Been down since yesterday. Going on 24hrs. Power outage is What they say caused it. Technical support said unplug and plug Back in to reboot IT???? That didn't help!!! Was on hold for 45 min waiting on 3 callers than all of sudden it turned INTO 5 callers ahead of me. Wtf!!!! Please help' service down in Silverhill!!!!

Michael 1 year ago
15 hours later and still down. Calling the company or even chatting with them at the website gets zero answers other than no known estimated time of repair and no details on what has caused the outage. 24277 Pennington Gap

Michael 1 year ago
This is getting ridiculous... with the amount of outages and speed drops I would have been better off sticking with xfinity. Can't even get a decent customer service rep 90% of the time you call in. Trash company, filing report with BBB.

Brent Feinberg 1 year ago
Another 30114 complaint. 3 outages in the last 24 hours. Maybe back to xfinity. I will give them one week.

Flawsgi 1 year ago
New customer. Been with them for 5 days Amber have had 3 days of interruptions. This is feeling like a mistake and I should have started with Xfinity.

Earthdog 1 year ago
Out for the third time in 24 hours 30114 new customer and clearly made a mistake.

Cwise 1 year ago
Constant issues w wifi now it's saying network outage wifi has been trash since bvu sold optinet.

Brian 1 year ago
Outages every day this week since its been install. I have only had this for 4 days now. I may switch back to xfinity 30114 canton

Rob 1 year ago
Went down just before noon in Saranac, MI. Still down at 6:00pm. Calling in and I've been the "third caller" in line for over an hour. Hard to believe. You'd think a general email could be sent to all customers just to let us know, that Point broadband knows.

Gigi 1 year ago
24219 - Big Stone Gap I am still out. Called tech support and was told it was my pod because of a power surge but we have had no power surges here and have a battery back up on that pod plus a surge protector so .... are we still out or is it my equipment now?

Tanner 1 year ago
How does internet go down once a week?

Golight 1 year ago
Very very disappointing internet service stays down more than up

Alan 1 year ago
I see all the bad comments about Point. But I have had it since way before PVEC even decided to get in the game. Before point it was satelite internet with strict data caps. This is the first Outage Ive had in like a year... pvec power outages way more. 37869 Sneedville

Tanner 1 year ago
Loxley 36551 OUT AGAIN LMAOOOOOOOO

Mark 1 year ago
Ewing VA 24248 Point broadband been down since before 3pm today! :-(

Michael 1 year ago
Service went out a little before 2pm on 10/03/2023. I called and heard the outage message so hung up and decided to wait it out. Checked the website at 7pm and was told on chat that service hasn't been down but around an hour. Such bs.. it's sad that my only choices are point or xfinty. Even sadder that I would still rather have point lol.

Cooper Creek Rentals 1 year ago
Internets been out all over the county 37879 Tazewell

Christina 1 year ago
Point Broadband Network has been down in Harrogate for hours now.

Donnie H. 1 year ago
Internet has been down ever since I got home from work today in New Tazewell, maybe they will take a day off the internet bill this month????.

Darel 1 year ago
Down south of New Tazewell

Emily 1 year ago
Silverhill al been out all day. I’m so sick of this shit. I’m about to cancel service. This is absolutely ridiculous

Ron H. 1 year ago
Point Broadband is so disappointing and is costing me thousands of dollars in lost customers with this current outage. I can't wait until Powell Valley Electric Cooperative runs their lines to my business so I can get rid of this nightmare.

Richard C. 1 year ago
My service has been down for about 3 hours, we have had their service for years and this is only the second time it has been down for more than an hour. Great service in Claiborne County.

Louis 1 year ago
24354 Started service 3 months ago and experienced 3 major times down with constant slow speeds. Currently been down almost 4 days. Need to cancel service.