Point Broadband Outages

Harry 1 year ago
Terrible in Abingdon tonight. About 10-15mbps downloads. Our plan is 200 mbps (the usual speed). Everything is stalling and ping times are 100ms instead of 8ms to their offices. Are they upgrading or did they oversell their service?

Faith W 1 year ago
funny how you say you are the most reliable, while customer support never picks up, You have outages almost EVERY WEEK and I don't get what I pay for. I pay for the 1 GB fiber. I only get 500mbps. I will be contacting the BBB. what a joke this company is.

DingusBalls 1 year ago
MI 48205, Sueing THIS Trash Company, no way its been 5 days almost a week and point broadband is still down. they've had 5 whole days to have a crew out to fix this sh*t.

Pissed customer 1 year ago
43116 Day 4 of no Internet. Customer support can't even decide if there's a current outage they're working on or if it's just the one they closing to resolve 3.5 days ago. Well I still have no service and can't get in contact with tier ii

Justin 1 year ago
24354, Marion Va. I pay almost $80 a month for 1Gigabit Internet and most times never get close to those speeds. Want to play online gaming? Well one would know that with 1Gigabit Speeds I could run 3 different Consoles online Multi-Player and still experience no lag but not with Point Broadband because their Latency is always in the ranges of 55 to 75, which is Terrible. The Fiber-Optic strength is SUPER UNSTABLE. It Literally has not stability and comes and goes when it wants. Want really good internet that is Very Stable? Get Internet from Xfinity(Comcast) it's Cable but it is SO MUCH BETTER than what crap Point Broadband offers. Will be going back to Xfinity next month because Point Broadband is blatant Liars

Barry 1 year ago
I thought frontier was crappy internet. Seems like this point broadband is down as much as it's up. 200 mi away storms affect us again

Jared Ostrander 1 year ago
Why am I paying 80 some a month for 1gig up and down when I'm getting 150mb at most not to mention I can't game at all because I have a 32 percent packet loss.

N/A 1 year ago
Internet has been slow / pretty much down since Friday, but works perfectly fine at night. I don't care about the outages 50miles away, it shouldn't effect others. Let alone, still expecting bill to be paid on time?

Tom 1 year ago
21740-Hagerstown Going on 3 days with no internet.Had Antietam for 30 yrs, never had an it out this long...

Mike 1 year ago
36468 Leoma. Service has been very bad — notable deterioration since they bought out JTM. Had a Line down touching the ground in our neighbor’s yard for 5 days and only fixed it when I called and filed complaint with the FCC. (State of Tennessee does not regulate them.) Suddenly, it was fixed. Call FCC complaint line :1-888-225-5322 on Monday. We’ll switch to Loretto Fiber if they ever get it going.

Brenda 1 year ago
Once again an outage in Hagerstown 21740 with Point broadband at least twice a month or some kind of outage they want their money on time but can't seem to keep their service on SMH

simon 1 year ago
21742 out yet again. No storms just out. How am I supposed to get any thing accomplished online?

Kim Carter 1 year ago
Out on Dewey Ave- Hagerstown Md 21742

Maboof Hines 1 year ago
Wi-Fi been down an hour Hagerstown 21740. This is getting ridiculous every day Wi-Fi down I hope they plan on giving us a reimbursement

Brenda 1 year ago
Out again 21742

Michelle 1 year ago
21740. Out again. 2nd day in a town

Traci Kingsbury 1 year ago
Wifi out, Hagerstown, 21742

Laura 1 year ago
21742 hagerstown md outage

jerry 1 year ago
alma 48801, service has been dropping out on my computer. will be in a game then disconnect. and when i am connected, i experience packet loss.

Brady 1 year ago
38464 lawrenceburg. Ever since buyout service drops in and out EVERYDAY . Just wondering if we gotta pay for this??

Dave Koutz 1 year ago
The last two days we have periods of buffering and signal drop out. Speed test has been from low of 50-60 download to as high as 170 but normal has always been over 200. Same with upload which is sometimes barely measurable to highs above 200. What's going on? Did complete reboot of my router and tv.

Matt 1 year ago
Commercial Point, OH 43116 - area service outage since 4:15pm 8/25/23.

Bill 1 year ago
Greenville connection keeps dropping out. Slow speed like old dial up then surges and slows back down again.

Shelby 1 year ago
21742 Hagerstown My options are limited where I live but I'm getting so tired of every 3 weeks to a month there being an outage. I pay ove a hundred becks a month and expect reliable internet service

simon 1 year ago
21742 out yet again. No storms just out. How am I supposed to get any thing accomplished online?

Ashley 1 year ago
No internet connection 21740 I’m starting to notice this happens every month towards the end of the month

Marie 1 year ago
We have been having trouble with internet ever since the change over too! It is in and out all day long!! Anyone working from home would lose their job for sure with this kind of service! Has anyone reported to the BBB? 38464 lawrenceburg

Ron 1 year ago
Service has been out for over a week . They r n no hurry to return service to my home but still expect to get paid for nothing . Need more options for this area

Jane 1 year ago
Internet still out in Lawrenceburg 38464.. Frustrating!!

James 1 year ago
Internet stayed out all night continuing this morning.

Kelli 1 year ago
Just got switched over to Point Broadband when they bought JTM. Service has been inconsistent and at times nonexistent. Never had 1 complaint with JTM. Very unhappy, but no other options. Would love to hear why my service changed so much with the buyout. -Elgin

James 1 year ago
38464, Lawrenceburg, internet been down around an hour.

Pete Jellison 1 year ago
36542 Outage in Gulf Shores AL AGAIN what’s the problem this time . Fourth plus time in the past two weeks???

Justin 1 year ago
Switched from Xfinity(Comcast) Cable Internet to Point Broadband Fiber Optic was a Huge Mistake. Speeds are a constant problem and are NEVER solid like Cable. It constantly is going out seems like once a month. Do Not Recommend Point Broadband at all now, really disappointed...

Chris Harrell 1 year ago
Ethridge, TN, 38456 For being fiber, service is terrible. Lacks speed, plus we have been out several times this week, including currently.

Elmer L Willix 1 year ago
On and off in Hagerstown MD

Emily 1 year ago
Out in Silverhill 36576

Disappointed customer 1 year ago
Out again Fairhope 36532

K 1 year ago
21740, out again. Been every day this week wondering if they're going for a month streak of going out once a day!

Disappointed customer 1 year ago
36532 Fairhope down again. 30 minutes so far. Again