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About Rise Broadband
Rise Broadband is an American telecommunications company offers internet service across 19 states with the greatest coverage in Texas, Illinois, and Colorado. Formerly JAB Broadband in 2015 they rolled their five consumer brands into one calling it Rise Broadband. They have fixed wireless internet and make it available to an estimated 21.4 million people, which makes them the largest provider of fixed wireless broadband in the US by coverage area alone. They also offers DSL internet service.
Sstone 1 year ago
Riverton il 62561 servers down all day
Sstone 1 year ago
Your service never works is always down
mike rodgers 1 year ago
Lubbock Texas, been a customer for 6 years, and they keep raising the bill, started with $50 a month, now paying $86 a month, for the lowest bandwidth! Internet on/off for 4+ days, and they had no record of it. I told them to cancel my account, and suddenly they credit me with a free month, and lower my bill back to $50 a month, with much higher bandwidth added. That is just crooked! Plus, they can never keep the service working properly, always dropping out. DON'T USE THIS ISP! Finally, there are many choices in the rural internet market, choose a different provider, NOT RISE BROADBAND!
Scott Smith 2 years ago
Internet service with Rise Broadband is a "lesser of evils" choice. There is NO customer service except during "banker's hours", and there is NO outage mapping unless you can call their hotline. Seriously waiting for anyone but Hughsnet to cover my area.
Jen 2 years ago
75119 Ennis
Elisha Zambrana 2 years ago
Worst internet on the face of the earth. Constantly going out having several issues. Customer service is never any help and the installers are morons
Malisa 3 years ago
76055 Itasca TX, internet service just went down, no way to report it with no outage line to contact!
mary leamon 3 years ago
My internet bill never arrives on time. Always when I have a past due balance. The price always changes. It always goes out on the weekends and there’s no where I can find to report it. I don’t know my account login info and they never help me find it. I have to call to pay the bill. 61734 Delavan Illinois.
Tom 3 years ago
Piatt county Illinois internet out for 24 hours now, no response from rise broadband support.
Penny Isbell 3 years ago
79407 Lubbock tx. Internet is out...again. 2 days now was told it would be back up at 6pm yesterday that didn't happen. I work from home and this continued issue is putting my job at risk. Does anyone know of a Reliable internet in my area? I can't continue to waist money on this joke of a service it's out more and more often and never ever get credited for the down time.
Kim Struebing 3 years ago
Rise Broadband is NOT reliable in the evenings and on weekends. Working from home has been a challenge to say the least. When the drop outs occur everything freezes up, sometimes it comes back, sometimes we reboot the modem and router, sometimes that works, most of the times it doesn't. Their equipment must be outdated and kept up to speed, we are NOT getting what we pay for, speed tests are around 4.7 Mbs download, and about 1 Mbs for up load. We are supposed to be getting 20 Mbs download, and 3-5 Mbs for upload. NOT happening! Remote desktop and VPN don't like that those issues. Switching to NextLink at the end of the month to see if that is any better and get what we are paying for. Hoping StarLink might be better? Not sure VPN will work with StarLink.
Karen 3 years ago
For a week now internet has been more erratic than before. It’s always been sporadic instability but this last week the only time I have any internet is 5 a.m. from there is drops. My speed check pings at 43ms my download is .88mbs or lower and upload is usually at 0. I have called tech support only to be on hold for hours at a time. When I do speak to anyone I get the well unplug this and that a restart. Doesn’t work!!!! If other options were any better I’d change companies but have yet to find any in our area that delivers quality broadband. Lubbock 79403
Mariah 3 years ago
84651 Well this is the third day we have gotten the run around from Rise! it goes back on at 9pm and then goes off at 7 am. Did they get hacked they say a lot of states are having the same issue... We will be leaving Rise because of a lot of issues with service.
Dee 3 years ago
Rise goes down more than Monica Lewinski. They really should change their name to Sinking Ship Broadband. Durant Oklahoma
Internet Down Again 3 years ago
Internet is down again, I see were rise broadband has posted that a fiber line has been cut, they always have an excuse, Will probably be out the rest of the night it’s 8:30 right now who knows maybe they’ll get it working by Saturday, They need to build in some redundancies in their network, I guess they don’t know about that. Starlink.com can’t get here fast enough.
Working Person 3 years ago
Rise Broadband goes down at night, and most certainly on the weekends, it works durning the week because I believe there resetting there network equipment all the time. Someone told me a few months back that their network was overloaded and they shut it down or reboot it to kick people off. I’m not sure why they just don’t fix their network, you can look online yourself at a lot of the reviews and see all the trouble people are having with them just don’t believe this review here, I would not recommend them, I know for some people it’s probably their only option, I will try to look at a cellular hotspot or something, definitely do not sign up with them under a contract. They will not take the blame or responsibility for their system being down if you call them they will try to blame it on your equipment . Maybe Starlink.com will be available soon for everyone then you can dump companies like Rise broadband that won’t fix their service, plus it is real slow also at times when it is working, just tired of bad service and company is not doing what they should . 73439
Internet Down 3 years ago
It’s will be like this always, there network is overloaded, everyone’s best bet may be Starlink.com, zip codes, 76273, 74701, rise is always going down, or is super slow, it’s a waste of money.
Michael 3 years ago
Crap service. Internet constantly goes down. They have no answers for me. They schedule someone to come out who never shows up. $115 a month for 7-11 MB download speed.
Willie Hooten 3 years ago
Internet down AGAIN 78611
Bart 3 years ago
Rise out for third time in 3 weeks. Becoming tiresome. 62545 Mechanicsburg, IL.
Bart 3 years ago
Rise out for third time in 3 weeks. Becoming tiresome. 62545 Mechanicsburg, IL.
Bart 3 years ago
Rise out for third time in 3 weeks. Becoming tiresome. 62545 Mechanicsburg, IL.
Stewart Carr 3 years ago
Greeley Colorado 80631 Rise seems to be down more and more. Seriously looking for another provider
Stewart Carr 3 years ago
Greeley Colorado 80631 Rise seems to be down more and more. Seriously looking for another provider
Mike Minger 3 years ago
Eureka Illinois every morning for last several weeks, internet goes down and then is intermittent for most of the day. I had their 2 new modems hooked up and was great for awhile, now service is horrible. Tech support is horrible tp try to reach, 1/2 hour or longer. Getting very disappointed.
Chris 3 years ago
Rise has been down for 72 hours, so far. Spicewood 78669
Renne 3 years ago
Rise went down in Crawford, CO on 05/22/21. Internet is still down for 2 days.
Laura McCollum 3 years ago
76266, Sanger Texas I am trying to run a business out of my home. Rise Broadband is down daily and I am unable to connect to my shop and print out orders unless I use my phone as a personal hotspot. I am paying $95 a month for Rise Broadband and it never works. It has been a huge problem since the snowstorm. I live in a rural area and would definitely change companies if there was anything available. Just want to be able to work and also watch TV. Fix the problem please!!!!!
Kingston Oklahoma 3 years ago
Internet goes down almost every night between 9:30 pm and 11 pm and stays down normally till the next day till around 8 am to 9 am, I guess they are restarting there system then, I think they have to many costumers and this is there answer, just shut them down at night. Happens almost every Sunday night for sure. Kingston, OK 73439
Natalie Earnshaw 3 years ago
Speed of 2 for 8 days. We’re told it’s not an “outage” and they will tell us nothing except different excuses and different days expected to be back up......
Suzanne Hartnell 3 years ago
75495 no internet since 7pm